Shipping policy
1. Domestic Shipping Policy (UK)
Shipment processing time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer the following options:
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | £X.XX |
| Express Shipping | 1–2 business days | £X.XX |
| Free Shipping (orders over £XX) | 3–5 business days | Free |
2. International Shipping Policy
We currently ship to the following countries:
🇬🇧 United Kingdom
🇺🇸 United States
🇨🇦 Canada
🇦🇺 Australia
🇦🇹 Austria
🇧🇪 Belgium
🇧🇬 Bulgaria
🇭🇷 Croatia
🇨🇾 Cyprus
🇨🇿 Czech Republic
🇩🇰 Denmark
🇪🇪 Estonia
🇫🇮 Finland
🇫🇷 France
🇩🇪 Germany
🇬🇷 Greece
🇭🇺 Hungary
🇮🇪 Ireland
🇮🇹 Italy
🇱🇻 Latvia
🇱🇹 Lithuania
🇱🇺 Luxembourg
🇲🇹 Malta
🇳🇱 Netherlands
🇵🇱 Poland
🇵🇹 Portugal
🇷🇴 Romania
🇸🇰 Slovakia
🇸🇮 Slovenia
🇪🇸 Spain
🇸🇪 Sweden
More countries will be added soon!
Delivery times:
Most international orders arrive within 7–14 business days, depending on the destination.
Customs, Duties and Taxes
SONA will cover any customs and taxes applied to your order. The customer will not be responsible for any fees imposed during or after shipping (e.g. tariffs, taxes).
3. Order Tracking
You will receive a Shipping Confirmation email with a tracking number once your order is shipped. Tracking will be active within 24 hours.
4. Lost or Damaged Items
SONA is not liable for products lost or damaged in transit. If your order arrives damaged, please contact the shipping carrier directly to file a claim. Please retain all packaging materials and damaged items as evidence.
5. Contact Us
If you have any questions about your order or this policy, please email us at:
📧 hello@sona.helps